Patient Care Record

Once registered with us, your patient record is held securely and confidentially on our database, Patient Source.

As the HealthBus/HealthHub is not part of the NHS, with your consent we will share medical information with your GP Surgery

After each consultation we will email your GP. The information will be used only by authorised health care professionals

Your permission will be asked before the information is accessed, unless there is a clinical reason for access

CONTACT: 07395 560343 [email protected]

GP SERVICES: please phone your own surgery or 111.


Our Vision and Ethos

To reduce health inequalities and develop world class expertise in homeless health through multidisciplinary partnership working. We deliver this in a safe and non-judgemental environment.

Our Mission and Values

We provide accessible, high quality, patient-centred healthcare for people experiencing homelessness. Every person has an equal right to effective and evidence-based healthcare.


Call your GP surgery OR Call 111 when we are closed to speak to an NHS professional on any urgent or medical issue. Calls are free from landlines and mobiles.


If you have an emergency, please call 999

Medical emergencies can include: Loss of consciousness, An acute confused state, Fits that are not stopping, Chest pain, Breathing difficulties, Severe bleeding that cannot be stopped, Severe allergic reactions, Severe burns or scolds.

Urgent Care Centre

Urgent treatment centres are a facility you can go to if you need urgent, medical attention, but it’s not a life-threatening situation.

Urgent care Centre Bournemouth & Poole

Mental Health Crisis?

You should call 999 or go to A&E, if you or someone you know, experiences, a life-threatening medical or mental health emergency. These are cases where there is immediate danger to life or physical injury. A mental health emergency should be taken as seriously as a medical emergency. If you feel like you may be close to acting on suicidal thoughts or have seriously harmed yourself, you should call 999 or go to A&E directly if you need immediate help and are worried about your safety.

Services and Advice

It’s important to use any A&E only for serious injuries and major emergencies.