Need to speak to someone when the HealthBus is closed

I don’t know what to do, I need to speak to someone, but HealthBus is closed. 

Call your GP surgery  


Call 111 when we are closed to speak to an NHS professional on any urgent or medical issue.  

Calls are free from landlines and mobiles. 


If you have an emergency, please call 999 

Medical emergencies can include: 

  • Loss of consciousness 
  • An acute confused state 
  • Fits that are not stopping 
  • Chest pain 
  • Breathing difficulties 
  • Severe bleeding that cannot be stopped 
  • Severe allergic reactions 
  • Severe burns or scolds 


Urgent Care Centre 

Urgent treatment centres are a facility you can go to if you need urgent, medical attention, but it’s not a life-threatening situation. 

(add link  to nearest Urgent care Centre Bournemouth & Poole) 


Mental Health Crisis? 

You should call 999 or go to A&E, if you or someone you know, experiences, a life-threatening medical or mental health emergency. These are cases where there is immediate danger to life or physical injury. A mental health emergency should be taken as seriously as a medical emergency. If you feel like you may be close to acting on suicidal thoughts or have seriously harmed yourself, you should call 999 or go to A&E directly if you need immediate help and are worried about your safety. 

(add link  to Services and Advice) 

It’s important to use any A&E only for serious injuries and major emergencies. 


Thank you for your support.

Without a permanent home, it can be difficult to access healthcare for many reasons. The HealthBus team offer specialist GP and medical services at the point of need. They work in partnership with other services providers, such as addiction and mental health specialists, to help people find the support they need to move on in life.

One rough sleeper, Dean, said of the HealthBus service: “No one sets out to be purposefully on the streets … sometimes you face situations which just leave you broken and desperate. After losing my job, home and key relationships my mental health deteriorated; and I resorted to harmful substances which drove me to the streets. After lots of encouragement from visiting health professionals, I have found hope and compassion from those involved with the HealthBus. This service is a lifeline! A much-needed refuge for those who are vulnerable. The staff and team involved with the HealthBus have saved and are saving lives … this work must continue!”